Terms & Conditions
Website Terms & Conditions of Use
Plumstead Rusoord (PlumRus)
Version: 1.0
Effective Date: [INSERT DATE]
1. Introduction & Acceptance
These Terms and Conditions of Use (“Terms”) govern your access to and use of the PlumRus website located at www.plumrus.co.za (“the Website”), operated by Plumstead Rusoord, a registered non-profit organisation (NPO No. 011-891) (“PlumRus”, “we”, “us”, or “our”).
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
2. About PlumRus
PlumRus is a faith-based, non-profit retirement and care facility situated in the Constantia Valley, Cape Town, South Africa. We operate under the auspices of Badisa, a ministry of the Dutch Reformed Church: Western Cape and the United Reformed Church: Cape.
Registered NPO: 011-891
Tel: (021) 761 2323 | WhatsApp: 082 816 1479 | Email: info@plumrus.co.za
3. Use of the Website
3.1 Permitted Use
You may use the Website for lawful purposes only, including:
- Obtaining information about PlumRus services and accommodation
- Submitting enquiries via contact or application forms
- Downloading publicly available documents (e.g., brochures, newsletters)
- Subscribing to our newsletter
3.2 Prohibited Use
You may not:
- Use the Website in any way that violates applicable South African law or regulation
- Attempt to gain unauthorised access to any part of the Website or our systems
- Transmit any harmful, offensive, or unlawful content via the Website
- Use automated tools to scrape, crawl, or copy Website content without our consent
- Impersonate PlumRus or any of its staff, representatives, or affiliates
4. Website Content & Accuracy
The information published on this Website is provided in good faith for general informational purposes only. While we endeavour to keep information accurate and up to date, PlumRus does not warrant the completeness, accuracy, or fitness for purpose of any content on the Website.
Nothing on this Website constitutes professional medical, legal, or financial advice. You should seek independent professional advice before making any decisions based on information found on this Website.
PlumRus reserves the right to amend, update, or remove Website content at any time without notice.
5. Services & Fees
Information about accommodation options, care services, and fees displayed on the Website is indicative only and subject to change. Actual fees and availability are confirmed directly with PlumRus management.
PlumRus reserves the right to amend its fees and services at any time. Current fee schedules are available on request.
6. Enquiries, Applications & Waiting List
Submitting an enquiry or application form via the Website does not constitute an offer or guarantee of accommodation or services. All applications are subject to PlumRus’s admission criteria, availability, and internal assessment processes.
The waiting list is managed in accordance with PlumRus’s internal admission and appointment policies, which may be updated from time to time. Inclusion on the waiting list does not guarantee placement.
7. Chatbot & AI-Assisted Information
Our Website may include an AI-powered chat assistant designed to help visitors find information about PlumRus services and accommodation. Please note:
- The chatbot provides general information only and does not constitute a binding commitment or guarantee of any service or placement
- Responses are generated based on information provided to the system and may not reflect the most current position in all cases
- For confirmed information, please contact PlumRus directly via telephone or email
- PlumRus does not accept liability for any decisions made solely on the basis of chatbot responses
8. Third-Party Links
The Website may contain links to third-party websites (e.g., the waiting list portal, Badisa, You’ve Earned It). These links are provided for your convenience only. PlumRus does not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party websites.
Your use of any third-party website is at your own risk and subject to that website’s own terms and conditions.
9. Intellectual Property
All content on this Website, including text, images, logos, graphics, and documents, is the property of PlumRus or its licensors and is protected by applicable South African copyright and intellectual property law.
You may view and download content for personal, non-commercial use only. You may not reproduce, redistribute, or use Website content for commercial purposes without our prior written consent.
10. Privacy & Personal Information
Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with POPIA (Protection of Personal Information Act 4 of 2013).
11. Disclaimer of Warranties
The Website is provided on an “as is” and “as available” basis. PlumRus makes no representations or warranties of any kind, express or implied, regarding:
- The availability, continuity, or uninterrupted operation of the Website
- The accuracy, reliability, or completeness of any content
- That the Website or its content is free of errors, viruses, or other harmful components
To the extent permitted by applicable law, PlumRus excludes all warranties, representations, and conditions relating to the Website and its use.
12. Limitation of Liability
To the fullest extent permitted by South African law, PlumRus, its directors, management, and staff shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from:
- Your use of or inability to use the Website
- Reliance on any information provided on the Website
- Unauthorised access to or alteration of your data
- Any decisions made based on information from the Website or the AI chatbot
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the South African courts.
14. Amendments
PlumRus reserves the right to update or amend these Terms at any time. Updated Terms will be published on the Website with a revised effective date. Your continued use of the Website after any amendments constitutes your acceptance of the updated Terms.
15. Contact Us
If you have any questions about these Terms, please contact:
PlumRus — Plumstead Rusoord
Tel: (021) 761 2323 | WhatsApp: 082 816 1479
Email: info@plumrus.co.za
Constantia Valley, Cape Town | NPO: 011-891